Do Good Manners Matter?
When it comes to recruiting and keeping good sales people, they can be trainied in absolutely every aspect of selling, but they're going to fail miserably if you don't train them in one thing -- etiquette. This frequently verlooked area is critical. Sales people are the face of the company, and if their personal skills are lacking, then you can forget about sales. An Ohio-based company periodically holds etiquette seminars for employees, who brush up in such areas as courtesy, table manners, interpersonal communication skills, and business protocol
SOURCE: Entreprenerur Magazine